Now Hiring - Customer Account Specialist in Kaukauna, WI

Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. We serve five growing and distinctive end markets, which form the basis for our five divisions: Filtration, Food & Consumer Packaging, Healthcare, Building Materials, and Technical Materials. Our pro forma net sales 2021 for continuing operations amounted to EUR 2.6 billion and we employ some 7,000 people. It’s a very exciting time to join our organization!

Ahlstrom aims to attract, retain and energize the best people by investing in their professional development and providing them with challenging and rewarding opportunities for personal growth. We are always looking for talented professionals who share our values and are passionate about making a difference in the world and in their careers. We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our employees, safeguarding the environment and creating a long-lasting, positive impact on the communities where we do business.

Our company has tripled in size in the last five years. To support the growth in our transformation, we now have a Customer Account Specialist position available in our Kaukauna, WI location.

About the Opportunity.

Ahlstrom’s paper manufacturing business is currently looking for an individual who wants a challenging opportunity to influence the future of our business by successfully growing and maintaining profitable sales. The Customer Account Specialist – Protective Materials will manage a diverse base of accounts, gaining great exposure to a wide variety of industries and product lines. In addition to account management, this individual will also provide actionable insights and support to the sales and marketing team to help drive strategy and sales through analytics, custom reporting and forecasting assistance. The role of the Customer Account Specialist provides the training and foundation for eventually becoming an external field sales or Account Manager, while also providing exposure to the marketing side of the business. This individual should be prepared to work in a fast-paced team environment and have an appetite and passion for helping achieve the Protective Materials BU growth and business strategy!

Essential Functions and Primary Responsibilities:

• Full responsibility for a wide variety of accounts.
• Lead all aspects of customer relationships (customer set up, pricing, quotes, A/R, inventory management, claims/complaint and CAR responses, forecasting, etc.).
• Develop a clear understanding of products features/benefits, value propositions and business capabilities.
• Utilize, update and maintain customer information in Customer Relationship Management (CRM) system.
• Assist in the preparation of weekly/monthly/quarterly customer and product line sales reporting and analytics.
• Work with Marketing and Product Management team members to complete research on new product markets and assist in completing competitive analysis projects as needed.
• Identifies and implements areas for process improvements.

Minimum Occupational Requirements:

• Bachelor’s Degree, required
• Previous business experience, preferred
• Proactive problem prevention and issue resolution leadership ability
• Ability to effectively handle pressure situations to meet customer demands
• Leadership potential, highly preferred
• Previous experience with Microsoft Dynamics desired.
• Aptitude to learn other software programs
• Ability to work both individually as well as part of a team
• Good analytical skills
• Ability to work effectively in a fast-paced team environment
• Must have excellent organizational skills, attention to detail, and the ability to prioritize and adapt quickly in a changing environment
• Strong verbal and written communication skills required
• Must have excellent interpersonal skills and follow-up skills
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required. Strong desire for enhanced/advanced Excel skills.

Compensation and Benefits: Our company offers a Competitive Salary with Career Growth Opportunities and a Full Benefits Package including Medical, Dental and Vision Insurance, Company Provided Life Insurance, Short-Term Disability, Flexible Spending Account, Health Savings Account, Competitive 401(K) Plan with Company Match and Defined Contributions, and Short-Term Incentive Bonus Program. Other available benefits include Hospital Indemnity Insurance, Identity Theft Protection, and group rates available for MetLife Home & Auto Insurance as well as Nationwide Pet Insurance.

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Application Question(s):

• Do you require visa sponsorship now or in the future?
• What are your base salary requirements?

Work Location: One location